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Privacy Policy

Voice Mobile Limited Privacy Policy

 

1 Introduction

This policy applies to Voice Mobile Limited. When we refer to “we”, “our” or “us” we are referring to Voice Mobile Limited of Lindred House, 20 Lindred Road, Nelson, BB9 5SR (Company No. 04112330) and its trading brands or any of them as the context so requires.

We take data protection seriously and safeguarding the privacy of our website visitors is important to us. This policy sets out the basis on which any personal information we may hold about you will be processed by us.

We regularly review our policies and any changes will be posted on our website. This policy was last reviewed and updated in September 2019.

Any links from our website to other websites are provided merely for your convenience and do not imply our endorsement of the content or the provider. If you follow a link to any of these websites, you do so at your own risk and we do not accept any responsibility or liability for the content of such websites.

Voice Mobile pays a data protection fee under the Data Protection (Charges and Information) Regulations 2018 and our registration number is Z8072336.

By using our websites or by registering for any of the products and services we offer through it, you are confirming to us that you understand and accept that your personal information may be used by us in the manner described below.

2 Information we may collect about you and why

We will not process more information about you than is necessary. We may process the following data about you:

  • • your name, date of birth and contact details, such as your address, telephone number and email address
  • • employment details such as the name of the company you work for, your work contact details (e.g. address, email, phone number) and job title
  • • account details such as any products and services you have subscribed to and how they are used, contractual agreements, transactional and financial details and passwords
  • • any information provided when you report a problem with our website
  • • your communications with us (including email and phone conversations)
  • • your responses to any surveys you may complete
  • • details of your visits to our website including, but not limited to, cookie data, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access
  • • information used to verify your identity such as photographic ID or data obtained via a credit reference check
  • • demographic interests

Special category data, such as data about your racial or ethnic origin, physical or mental health, religious beliefs or trade union membership, and data relating to criminal convictions and offences require additional protection. We try to limit the circumstances in which we collect sensitive personal data of this kind and will only process this type of data with your explicit consent.

The provision of some data is a contractual requirement or a requirement necessary to enter into a contract. You are not obliged to provide this data, but if you do not, then we may be unable to enter into a contract with you or fully perform the contract we have entered into with you. In some cases, it may lead to the termination of your contract with us.

We will collect this information directly from you and from third parties, such as your employer and credit reference agencies.

We can only use your personal data if we have a proper reason for doing so. We will only use your data for one or more of these reasons:

  • To fulfil a contract we have with you or take steps in order to enter into a contract with you
  • If we have a legal duty to use your data for a particular reason
  • When you consent to it
  • When it is in our legitimate interests

Legitimate interests are our business or commercial reasons for using your data, but even so, we will not unfairly put our legitimate interests above what is best for you. Where we use your data for market research, training, credit reference and fraud prevention checks, identity verification checks and defending or bringing claims, we do so because it is in our legitimate interests of developing and running an efficient and effective business.

3 Uses made of the information

We may use information held about you in the following ways:

  • • to ensure that content from our website is presented in the most effective manner for you and for your computer
  • • to provide you with information, products or services that you request from us or which we feel may be of interest to you
  • • to audit the usage of our website
  • • to carry out our obligations arising from any contract entered into between you and us or take steps to enter into a contract with you
  • • for training purposes, quality assurance or to record details about the products and services you order from us
  • • to satisfy and meet our legal and regulatory requirements
  • • to allow you to participate in interactive features of our services, when you choose to do so
  • • to notify you about changes to our products and services
  • • to carry out credit and fraud prevention checks
  • • to carry out market research
  • • to defend or bring claims

We will only retain your personal data for as long as is necessary. The retention period will vary depending on the type of personal data concerned. In order to determine the retention period we take into account the nature of the personal data, the purpose(s) for processing it, your relationship with us, any legal and regulatory requirements and any industry standards and guidelines. Once we no longer need your personal data, it will be securely destroyed.

4 Disclosure of your information

Voice Mobile is part of the Daisy Group of companies and we may disclose your personal information to any member of the Daisy Group of companies.

We may disclose your personal information to third parties if we are under a duty to disclose your personal information in order to comply with any legal or regulatory obligation; in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of our customers or others. This includes sharing information with third such as our insurance provider, business partners, network operators, communications providers, identity verification companies, credit and fraud protection agencies and payment transaction services. In the event that the business is being sold, merged, reorganised or similar we may disclose your data to prospective buyers.

Where we share your personal data with other organisations, we will take all reasonable measures to make sure it is properly protected, as far as is possible.

5 Transfers of data outside of the EEA

In order to provide you with requested products and services we may need to transfer your personal information to service partners based in countries outside the European Economic Area (EEA). This does not diminish your rights. Where such transfers do occur, we will ensure your personal data is protected in a manner that is equivalent to the way it would be protected within the EEA and in accordance with this Privacy Policy. We will only make such a transfer where:

  • • A decision has been made by the European Commission that a place provides adequate protection for your personal data; or
  • • We have put appropriate safeguards in place to protect your personal data such as standard contractual clauses; or
  • • We rely on a specific ground for the transfer (called a derogation), such as your consent.

If you would like details of the specific safeguards in place, please contact us using the contact details at the end of this policy.

6 Your rights and how to contact us

Data protection legislation provides you with the following rights regarding your personal data:

  • • The right to access a copy of the personal data we hold about you (commonly known as a subject access request (SAR))
  • • The right to rectify the personal data we hold about you where it is inaccurate or incomplete
  • • The right to have the personal data we hold about you deleted (commonly known as the right to be forgotten)
  • • The right to restrict the way we use your personal data
  • • The right to data portability e.g. to get your personal data from us in a commonly used and machine readable format or ask us to transfer it to another organisation
  • • The right to object to the way we process your personal data

You can access and amend some data and opt out of marketing by using our privacy centre or logging into your account.

In addition to these rights, if you gave us consent to use your data e.g. so that we can send you marketing, you can withdraw your consent at any time, free of charge. If you wish to opt out of any marketing from us, this can be done by emailing customerservices@voicemobile.co.uk, by calling 0121 748 8484 or by following the unsubscribe link in marketing emails. If you wish to opt out of SMS contact only, you can also text Optout END to 80010.

Often, how we deal with data subject rights will be through our business as usual processes. There are some rights that we will always comply with, such as an objection to receiving direct marketing. However, we are not obliged to comply with all requests we receive. If there is a legitimate reason why we cannot comply with a request you make, for example a legal requirement may mean we have to keep your data even if you have requested that we delete it, we will let you know. We aim to respond to you within one month of receiving your request. However, we are permitted to extend this timeframe by an extra two months, where necessary. If this is the case, we will let you know within a month of receiving your request.

We will not charge you for exercising your rights, unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable fee for our administrative costs or refuse to act on your request. We may also charge a reasonable fee for additional copies of data. We may require identification from you before we can consider your request. If identification or a fee is required or we are refusing to act on your request, we will let you know without undue delay.

If you have any queries about this policy or would like to exercise any of your rights you can contact our Data Protection Officer at regulatory@daisygroup.com or at Lindred House, 20 Lindred Road, Nelson, Lancashire, BB9 5SR.

Whilst we always endeavour to resolve your concerns, you also have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner. Please visit the Information Commissioner’s Office’s website for more information on how to do this – www.ico.org.uk

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Copyright © Voice 999 2019 / Company No: 04112330. / VAT Registered: GB722471355 - Voice Mobile, Working In Partnership With EE.