Your Order

0 item(s) - £0.00
Your order is empty!

Help

If you are have any questions, please consult the FAQ below, email us, or use the contact us form.

Sim Cards can take up to 48 hours to activate. Since our handsets always arrive the day after they are dispatched (excluding weekends), it can be up to 36 hours after delivery before a sim is live and working.

EE customers get the fastest speeds in the UK with EE. But did you know that they also give you the biggest 4G coverage, too? EE’s 4G network now reaches more than 99% of the UK population and more than 75% of the UK geography, so you can get superfast speeds in more places.

In line with your minimum legal rights your handset can be returned within 14 working days of connection if you are unhappy with your choice.  Please note you will need to contact us before returning the handset to obtain an authorisation code.  The handset must then be returned in a re-saleable condition will all box contents present. If you have any questions about this, please speak to our customer services department who would be happy to answer your questions.

Please bear in mind, EE will no longer offer cutomers on Consumer or Small Business the option to migrate back to their legacy brand (Orange or T-Mobile) once they have moved to EE.

When you receive your new phone it will include your new SIM card for connection. Inserting the SIM and powering on the handset will begin the connection process. SIM card activation can take up to 12 hours. In the exceptional case that the phone is not connected to the network after 12 hours, please get in contact with our customer service team, who will be more than happy to assist you in any way. Please do not contact the network directly within this 12 hour period.
Your PAC code is a unique identifying number that can be associated to your mobile number. You need a PAC code to in order to transfer your number from one network to another, this can be obtained when you end your contract. To transfer your number across form one network to another you can simply call your new network provider once you have received you new handset. They will take the details of your PAC code and telephone number that you would like to retain. Your new network provider will the be able to activate the PAC code for you and to transfer then number across for you, this on average takes 24 hours to complete. To transfer your number to a new contract on your existing network you can keep your number, but you will need to contact a member of our customer services team to discuss upgrades and other options.

Activity

Included In Allowance?

Outside of Allowance Cost

     

Calls to Same Network Mobile numbers

All Plans

£0.50 p/min

Calls to certain MVNO numbers

X

£0.50 p/min

Calls to landlines (numbers starting with 01, 02, or 03 excluding Jersey, Guernsey and Isle of Man)

All Plans

£0.50 p/min

Calls to Jersey, Guernsey and Isle of Man.

X

£0.50 p/min

Calls to numbers starting with 0800, 0808 or 116

X

Free

Calls to 08 & 09 numbers (not including Freephone 080)

X

Access Charge of £0.50 p/min
plus a Service Charge **

Calls to numbers starting 0500

X

£0.20 p/min

Calls to retrieve voicemail

All Plans

£0.50 p/min

Call Divert

All Plans

£0.50 p/min

Calls to Customer Services (Weekday 8am-8pm, Weekend 8am-6pm)

All Plans

Free

Calls to Customer Services (Outside Normal Working Hours)

All Plans

£0.50 per call

Text Message to UK mobile numbers

All Plans

£0.15 per Text Message

Text Message to certain MVNO numbers

X

£0.15 per Text Message

Picture Message

X

£0.50 per Message

Mobile Internet Data

All Plans

Additional bundles required

Paper Bills (Monthly)

X

£1.50

Non Direct Debit payment (Monthly)

X

£0.42

** Please note: Access charges for number ranges 118, 084, 087 & 09 will show as two charges on your EE bill. An Access Charge (AC) charged by EE, as pence per minute and a Service Charge (SC) charged by the organisation you are calling. The SC will be set and communicated by the organisation you are calling.

Offer

Amount

Redeemable Method

How to Claim

       

2 Free Months

2 Months Standard
Line rental

A cheque for a months line rental
3 and 6 months after connection

Call us after month 3 & 6

£50 Cashback

£50

A cheque for £25 after 3 and 6 months
after connection

Call us after month 3 & 6

 Address:
Unit 6, Fort Dunlop
Fort Parkway
Birmingham
West Midlands
B24 9FD
 Telephone:
0800 0520 999
0121 748 8467

Call centre opening times
9am - 7pm Monday to Friday
Closed on Saturday and Sunday

Selected Tariff:

Copyright © Voice 999 2017 / Company No: 04112330. / VAT Registered: GB900544363 - Voice Mobile, Working In Partnership With EE.